When Alex, the store manager at CasaCano Farms, set out to modernize the family-owned agricultural business’s retail operations, he knew they needed a solution that would allow them to manage both their physical and online stories efficiently.
That’s where Jovvie comes in.
The challenge: From pen and paper to digital
Before implementing Jovvie, CasaCano Farms relied on a manual, pen-and-paper system to manage its retail operations. This system was time-consuming and made it challenging for the farm to gain a solid understanding of its business performance and inventory.
“We were ready to make the jump to a digital kiosk,” Alex said. “Our holdups were: We needed a self-service kiosk, and we needed our online WooCommerce store to sync with the physical retail space. We also were not accepting credit card payments.”
After evaluating several options, CasaCano Farms implemented Jovvie’s self-service kiosk solution, which provided effortless integration with their online store and credit card payment processing through Stripe Terminal. But what really helped Jovvie stand out was our customer service.
“We decided to move forward with Jovvie because of the excellent customer support,” Alex said. “Where we were finding dead ends with other implementations, Jovvie went above and beyond to help us implement our self-service kiosk.”
The Jovvie team worked closely with CasaCano Farms to understand their unique needs and provide personalized guidance throughout the implementation process.
“Personalized customer service is at the core of everything we do at Jovvie,” said Jake Fischground, the co-founder of BizSwoop. “We believe our solution can meet the needs of many different business types, and we take the time to really understand each business’s unique needs. For CasaCano Farms, that meant working closely with Alex to integrate their online store with a physical kiosk and set up credit card processing. Our team is genuinely committed to building relationships and providing tailored support every step of the way, and that’s why we’re able to help businesses overcome challenges that other providers can’t.”
Setting up the self-service kiosk
Though the CasaCano team initially found the setup process intimidating, they overcame the challenges with Jovvie’s documentation and customer support.
The farm opted for a large touchscreen display, which they found user-friendly and easily upgradable. The flexibility in hardware choice, along with Jovvie’s user-friendly software interface, were crucial factors in CasaCano Farms’ decision. The team particularly appreciated how easily they could manage their inventory, pricing, and sales data through the Jovvie system.
“Having our inventory synced between online and our physical retail space has allowed us to combine these once separate inventories,” Alex said. “Being able to sell all our products across both spaces simultaneously has increased sales, as ‘we have more on the shelf’. The addition to be able to take credit cards has drastically changed how our customers make purchases, now mostly being card.”
The impact of Jovvie
Since implementing Jovvie, CasaCano Farms has made impressive progress towards achieving their vision, including:
- Streamlined operations: The Jovvie platform allows the farm to manage their inventory across both online and physical stores, ensuring that products are always available to customers.
- Increased sales: Jovvie’s self-service kiosk has significantly boosted CasaCano Farms’ sales performance. By integrating their online and physical inventories, the farm can now offer its full product range across all sales channels. Plus, the introduction of credit card payments has simplified transactions, making purchases more convenient for customers.
- Better customer experience: CasaCano Farms needed a solution that would allow customers to shop independently without needing the help of a clerk. Now, customers can browse and make purchases at their own pace. This new system has improved the current customer flow and supports CasaCano Farms’ plans for future expansion.
In June alone, Casacano Farms processed 350 orders through their Jovvie self-service kiosk, a testament to its popularity among customers. “Using the touch screen in combination with Jovvie has worked great for us,” Alex added.
Tapping into powerful insights
One feature that has really stood out to CasaCano Farms is Jovvie’s advanced analytics. “I really love the analytics,” Alex said. “Being able to quickly see daily, weekly, monthly sales has been great. Products, categories, times of the day, and other sales variables can all be quickly tracked and analyzed.”
This data-driven approach has helped CasaCano Farms optimize their operations. The team now makes informed decisions to improve their product offerings, pricing strategies, and marketing efforts based on concrete sales data.
Looking to the future
The CasaCano Farms team is excited to continue their partnership with Jovvie. “We would like to add stores and kiosks in the future,” Alex said. “The self-service kiosk is critical to the future of our retail operations.”
For other businesses considering implementing a self-service kiosk with Jovvie, Alex has this advice: “It’s a viable option for retail spaces, and once customers get the hang of it, it frees up employee time.”
CasaCano Farms’ story shows how new tech can really help a business. By using Jovvie’s self-service kiosk, they’re ready to serve more customers and grow their business. Their success proves that embracing new ways of doing things can help shops thrive and keep customers happy.
Ready to transform your retail operations? Start your free trial with Jovvie today and see firsthand how Jovvie can improve your efficiency and drive growth!
The Best Point of Sale
for WooCommerce
Your products, customers, orders & inventory automatically synced, always ready for you to sell your products anywhere!
